"There is no answer. This isn't math, it doesn't always add up."
"If you're doing stuff thats interesting that also has the customer in mind," says Blumenthal, "positive unintended consequences occur."
Everybody makes mistakes, even great businesses. Warby Parker and Rent the Runway on the unexpected benefits of transparency and vulnerability in customer service.
"We're not good at everything, we're not good by ourselves," says Simon Sinek. Our ability to build trust and relationships is the key to our survival as a race, and to thriving as ideamakers.
Twitter creator Jack Dorsey outlines his simple approach to making amazing ideas happen: drawing out the idea, gauging the right timing, and iterating like mad.
"What's interesting about controversy is that it gets your pictures out there." Photographer Jill Greenberg on the value of pushing the envelope.