Everybody makes mistakes, even great businesses. Warby Parker and Rent the Runway on the unexpected benefits of transparency and vulnerability in customer service.
"We're not good at everything, we're not good by ourselves," says Simon Sinek. Our ability to build trust and relationships is the key to our survival as a race, and to thriving as ideamakers.
Twitter creator Jack Dorsey outlines his simple approach to making amazing ideas happen: drawing out the idea, gauging the right timing, and iterating like mad.
