Most disagreements are the result of underlying assumptions, goals, and biases. Here's how to get past all that and get back to doing great work.
By Lauren Bacon
Empathy is the foundation of building a lasting brand. As Maya Angelou said: "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
By The 99U Team
Think making money is a matter of creative talent? Think again.
Asking questions shows your clients that you are curious and inquisitive. Make the wrong assumptions and it could cost you the job.
By Emily Cohen
Our resident legal expert offers 6 things that should be in every contract you write.
By Vinay Jain
Research says empathizing with our customers helps us overcome creative blocks and feel more energized than ever.
By Christian Jarrett
Done incorrectly, hiring someone can cost you more time than it saves. Embrace your new role as teacher, and you and your growing team will be firing on all cylinders.
By Elizabeth Grace Saunders
Sometimes, even when you've done everything right, client relationships can be derailed. From lawsuits to talking it out, here's what you can do about it.
You can’t pick your family, but you can certainly pick your clients. With a little bit of work up front you can get the clients — and work — that you love.
By Paul Jarvis